Welcome to Divinipress ("we", "us", "our"). By accessing or using our website (divinipress.com) or our software platform (the "Platform"), you agree to the following Terms of Service ("Terms"). If you do not agree, please discontinue use of the Services.
These Terms apply to:
- Our website
- Our Platform (design, ordering, proofing, and product management tools)
- Any services, products, or features we provide (collectively, the "Services")
1. Accounts & Eligibility
A. Eligibility
To use the Platform, you must:
- Be at least 18 years old
- Be authorized to create an account on behalf of your organization (if applicable)
- Provide accurate and complete information
B. Account Responsibility
You are responsible for:
- Maintaining the confidentiality of your login credentials
- Ensuring authorized use of your account
- All activity performed under your account
You agree to notify us immediately of any unauthorized access or security concerns.
2. Use of the Platform
You may not use the Services to:
- Upload unlawful or infringing content
- Misrepresent your identity or organization
- Reverse engineer, copy, or resell the Platform
- Interfere with Platform performance or security
A. Artwork & File Uploads
You are solely responsible for the content you upload, including:
- Artwork, logos, photos, and design files
- Ensuring you have rights and permissions to use the uploaded content
- Accuracy of print specifications (unless corrected by our team)
By uploading content, you grant us and our production partners a limited license to use, reproduce, and modify the content as necessary to fulfill your orders.
B. Organization-Level Use
If you are part of an organization (Admin, Designer, Staff), your access level determines what you can and cannot do within the Platform.
Organizations are responsible for managing their users and permissions.
3. Orders, Proofs, and Production
By placing an order, you agree to the following:
A. Proof Approval
Most custom products require proof approval. Once a proof is approved:
- It is considered final
- Production begins immediately
- Changes may not be possible
Customers are responsible for reviewing proofs carefully. Divinipress is not responsible for errors present in approved proofs unless caused by our team.
B. Color Accuracy
Due to variations in screens, inks, fabrics, and materials, perfect color matching cannot be guaranteed. Pantone matching may incur additional fees.
C. Production Timeline
Production timelines vary based on product type, artwork readiness, and vendor load. Any timeline estimates are not guaranteed.
D. Shipping
Shipping times and delivery windows are estimates. Delays caused by carriers are outside our control.
4. Payments & Pricing
By using the Platform, you agree that:
- You will provide valid payment information
- Charges may be processed at the time of order or shipment
- Taxes and shipping fees may apply
- All prices are subject to change
A. Refunds
Refunds may be issued only when:
- There is a production defect caused by Divinipress or our partners
- There is a clear deviation from the approved proof
- An order cannot be fulfilled due to inventory or supply issues
Refunds are not offered for customer-approved errors, incorrect submissions, or dissatisfaction with subjective elements (e.g., "I don't like it").
5. Intellectual Property
A. Your Content
You retain ownership of the artwork and files you upload.
By uploading content, you grant us a limited license to use it solely for production and order fulfillment.
B. Our Content
All software, features, UI designs, trademarks, and branding elements are owned by Divinipress and may not be copied or reproduced without permission.
6. Termination
We may suspend or terminate access if:
- You violate these Terms
- You misuse the Platform
- We detect fraudulent or harmful activity
You may delete your account at any time. If you are an administrator, deleting your account may remove your entire organization.
7. Disclaimer of Warranties
The Platform is provided "as is" and "as available." We make no guarantees regarding uptime, performance, or error-free operation.
To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount you paid for the relevant order or service
We are not responsible for delays, data loss, or damages caused by third-party vendors or carriers.
9. Third-Party Services
The Platform may integrate with third-party tools (e.g., email sending, shipping carriers, payment processors). We are not responsible for their performance or policies.
10. Changes to These Terms
We may modify these Terms at any time. Updates will be posted with a new "Last Updated" date.
Continued use of the Services indicates acceptance of the updated Terms.
11. Contact Us
If you have questions about these Terms, contact us:
Divinipress
support@divinipress.com