Divinipress Privacy Policy

Last updated: January 2025

At Divinipress (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us or that we process on your behalf. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have.

This policy applies to:

  • Our website (divinipress.com)
  • Our software platform (the “Platform”)
  • Any services, features, or tools provided through the Platform (collectively, the “Services”)

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide to Us

Examples include:

  • Name, email address, phone number
  • Organization name and team member information
  • Shipping addresses
  • Uploaded artwork, print files, and design assets
  • Account login credentials
  • Payment-related information (processed through PCI-compliant partners; we do not store full card numbers)

B. Information We Automatically Collect

When you access the Platform, we may collect:

  • IP address
  • Device and browser type
  • Cookies and usage data
  • Session activity (e.g., navigation, clicks, time on page)
  • Approximate location (based on IP)

C. Information Received From Customers (Staff Users)

If your organization uses Divinipress, your admin or designer may upload:

  • Your name
  • Work email
  • Department or team assignment
  • Order history related to organization-approved products

D. Information About Your Customers (Print Production Orders)

If you place orders on behalf of end customers, we may process:

  • Recipient name
  • Shipping address
  • Order details
  • Artwork files

We handle this information strictly for the purpose of fulfilling orders.

2. How We Use Your Information

A. To Provide and Operate the Services

We use your information to:

  • Create and manage accounts
  • Process orders and payments
  • Store and manage artwork files
  • Manage proofs, approvals, and communication
  • Provide customer support
  • Track order status and history

B. To Communicate With You

We may send:

  • Service-related notifications
  • Proof approval emails
  • System updates or downtime notices
  • Optional marketing messages (you may opt out)

C. To Improve Our Platform

We use aggregated or anonymized data to:

  • Understand usage trends
  • Improve features and performance
  • Develop new capabilities

D. To Meet Legal Obligations

This may include:

  • Fraud prevention
  • Compliance with tax, accounting, or regulatory requirements
  • Responding to lawful requests

3. Sharing Your Information

We do not sell personal information.

We may share your information only with trusted partners needed to operate the Platform:

A. Production Partners & Vendors

For orders requiring manufacturing or decoration (e.g., apparel printing, embroidery, promotional items), we may share:

  • Shipping information
  • Artwork required for production
  • Order details

Only what is necessary to produce and ship your products.

B. Payment Processors

Your payment information is handled by PCI-compliant processors. We never store full credit card numbers.

C. Service Providers

We may use third-party services for:

  • Hosting and infrastructure
  • Email sending
  • Analytics
  • Customer support tools

These providers only access data as necessary to perform their functions.

D. Legal Requirements

We may disclose information if required by:

  • Law
  • Court order
  • Valid legal request
  • To prevent fraud or misuse

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain sessions
  • Save preferences
  • Analyze traffic
  • Improve the Services

You may disable cookies in your browser, but the Platform may not function correctly without them.

5. Data Retention

We retain information for as long as it is needed for:

  • Active accounts
  • Open orders
  • Legal compliance
  • Protecting our rights

You may request deletion (see “Your Rights”), and we will process it unless we must retain data for legal or operational reasons.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you
  • Request corrections
  • Request deletion
  • Opt out of marketing emails
  • Request a copy of your data

To make a request, contact us at: support@divinipress.com
We will respond within a reasonable timeframe.

7. Children’s Privacy

We do not knowingly collect information from individuals under 18. If you believe a minor has provided information, contact us so we can delete it.

8. Security

We use reasonable technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

You are responsible for:

  • Using a strong password
  • Keeping your login credentials private

9. Third-Party Links

The Platform may contain links to external sites or vendors. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new date at the top of the page.

Continued use of the Services indicates acceptance of the updated terms.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Divinipress
support@divinipress.com